This position is part of the Help Desk Operations team to support documenting, troubleshooting, resolving, and prioritizing incoming help-desk requests; and will provide end users with technical support of company computers, applications, printers, telephones, and other related technologies. The incumbent in this position will be able to research and resolve difficult and complex problems in the group.
Help-Desk hours are Monday through Friday from 8:30 am to 5:30 pm. After-hours and weekend support are on a rotating shift within the team.
Additional knowledge and skills desired, but not required: